SPECIFIC TERMS AND CONDITIONS FOR ONLINE SALES
When you make a booking through the website www.hotel-provinces-opera.com, (referred to hereafter as the ‘site’), you are deemed to have read and agreed, fully and unreservedly, to these specific terms and conditions of sale.
These terms and conditions of sale may be changed at any time; the terms and conditions applicable to your booking will be those which were in force on the date when you made your booking.
You may save and print a copy of these specific terms and conditions of sale using the normal functions of your browser or computer.
By making a booking at the hotel Les Provinces Opéra*** (referred to hereafter as the ‘hotel’), you are acknowledging that you are of legal age and capacity, and you guarantee that you have obtained all the necessary information from the hotel’s website.
Your agreement to these specific terms and conditions, and to those concerning the rate booked, is required at the time of booking; without this agreement, your booking cannot be confirmed.
These specific terms and conditions for online sales apply to any booking made by you individually for your personal needs. For group bookings for leisure, business, meetings, seminars, etc., a quote must be requested either through the website www.hotel-provinces-opera.com or by contacting the hotel to obtain the specific terms and conditions applicable to group or corporate bookings.
The rates given are in euros and include all applicable taxes; VAT is included at the applicable rate on the date of booking. Any changes to the applicable taxes, or any change to, or introduction of, new legal taxes introduced by the competent authorities will be added automatically to the rates given on the date of invoicing.
The rates given include only the services specifically mentioned in the booking. Any additional services not mentioned in your booking but which are provided at the hotel during your stay, as well as tourist tax, if appropriate, will be added to your bill. The municipal council is entitled to increase the tourist tax without prior notice. The additional departmental tax corresponds to 10% of the tourist tax.
The rates shown on the website may be changed without notice and only the rate shown on your booking confirmation is legally binding.
Any occasional promotions or price increases upon the expiry of promotions may not be back-dated under any circumstances. The applicable rates are those in force on the date of booking and confirmed at the time of confirmation.
BOOKING AND PAYMENT
You acknowledge that you are aware of the nature, destination and booking options for the services available on the websites, and that you have requested and obtained the necessary and/or additional information needed to be able to make a fully informed booking.
You are solely responsible for your choice of services and their suitability to your needs; the hotel may not be held responsible in this respect.
You must provide us with your bank card details, which will be used to guarantee your booking unless special conditions or rates apply. To do so, you must insert your card number and the expiry date and security code in the spaces provided. Please note that the card used must still be valid at the time of your stay.
- If the conditions applicable to your booking allow you to cancel or change it: The hotel will take out a pre-authorisation on your credit card to guarantee your booking. In this case, you will pay for your stay on arrival. (Pre-authorisation is taken using e-payment software; it is a straightforward bank guarantee)
- If your booking cannot be cancelled: The cost of your stay will be charged to your card at the time of booking.
Your booking will only become firm and final after availability has been confirmed electronically and after pre-authorisation has been taken and/or prepayment has been made by bank card.
If your bank card is invalid, or if the pre-authorisation or prepayment via our e-payment system fails, your booking will be automatically, immediately and officially cancelled.
On arrival at the hotel you must present the same card you used to guarantee or prepay your stay. The hotel may also ask you for proof of identity to guard against credit card fraud.
TERMS AND CONDITIONS OF STAY
You may check in to your room from 3 pm on the day of arrival and must vacate by 11 am on the day of departure. You may be charged extra if you remain in your accommodation beyond the stipulated check-out time.
Number of occupants:
The number of guests stated per accommodation corresponds to the maximum permitted occupancy, taking into account the equipment available. You may not exceed the maximum occupancy for reasons
CANCELLATION POLICY AND CHARGES
Bookings which may be cancelled or changed by you
If you want to cancel or change your booking, you must send your request in writing (e-mail, fax, post, etc.).
You can cancel without incurring cancellation charges up to 48 hours before your scheduled arrival date. Thereafter, the establishment will charge you for the cost of the first night’s stay.
If you simply do not turn up on your scheduled arrival day (‘no-show’), the establishment will charge you for the cost of your first night’s stay.
The establishment will use the card that you provided when you made your booking to collect the relevant cancellation charges as per the specific terms and conditions of sale.
Any invoice not contested within seven days of receipt will be deemed to have been accepted unreservedly insofar as the total amount and payment methods are concerned. If you want to make a substantial change to your booking (e.g. arrival/departure dates, length of stay, type of accommodation, etc.), resulting in a reduction in the total cost of your booking, this will be treated as a cancellation and new booking, and cancellation charges will apply as appropriate to the original booking.
Bookings which cannot be cancelled or changed by you
The hotel may make special offers for which no cancellations or changes can be accepted.
Bookings which require prepayment cannot be changed or cancelled. The sums paid for these bookings are non-refundable. On arrival at the hotel, you will be given a receipt for the sum charged to your card.
Any invoice not contested within seven days of receipt will be deemed to have been accepted unreservedly insofar as the total amount and payment methods are concerned.
Bookings in apartments that may be cancelled or changed by you
If you cancel or fail to arrive on the day (no-show), the hotel will use the card that you provided when you made your booking to collect the relevant cancellation charges as per the following specific terms and conditions of sale:
CURTAILING YOUR STAY
If you curtail your stay, the full cost will be charged to your bank card, through our electronic payment system. If your booking was prepaid, no refund will be made for the unused portion of your stay.
EXTENDING YOUR STAY
If you want to extend your stay, you must send a written request to: firstname.lastname@example.org
Subject to availability, we will extend your stay and send you a confirmation e-mail by return. Final confirmation will be sent after we receive payment for the additional nights. However, if the new rate implies a lower daily rate, this will only apply from the first night of the extended portion of your stay.
Changes by us
If exceptional circumstances or a case of force majeure means that we are unable to provide you with the room you booked, the Hotel Provinces Opéra*** reserves the right to protect your booking for part or all of your stay at a hotel of an equivalent category and providing services of the same nature.
Any surcharge for the new room and the cost of transport between the two hotels will be paid for by the hotel you originally booked. Any extras will be paid for by you.
CANCELLATION IN THE EVENT OF FORCE MAJEURE
The hotel may withdraw from its obligations or temporarily suspend them if it is prevented from fulfilling them by circumstances that are independent of its will and beyond its control, as well as in cases of force majeure. Such circumstances include: total or partial destruction of the hotel, industrial action, catastrophe, fire, internal or external technical incident, and generally any circumstances that prevent the hotel from properly providing the service due.
The Vacances Bleues Group uses a service provider called Fastbooking to manage its online booking process. As such, the Vacances Bleues Group and Fastbooking have entered into a confidentiality agreement to safeguard the confidentiality of the information passed on during the booking process.
When you are booking your stay, you will be asked to provide certain information that Vacances Bleues needs in order to register and confirm your booking.
After your stay, and unless you object, Vacances Bleues may use the e-mail address that you provided when booking to send you its newsletter, special offers and an invitation to fill in an online customer satisfaction questionnaire.
Pursuant to the French data protection law no. 78-17 of 6 January 1978 (the so-called law of ‘Informatique et Libertés’, which safeguards electronic data), this site and the automated processing of personal data carried out via this site, have been declared to the French data protection authority, CNIL. As a user of this site, you are informed that the information you submit via the online forms provided on the site is needed in order for your request to be processed. The information is intended for Vacances Bleues, which is responsible for processing it for the purposes of administrative and commercial management.
Pursuant to Article 34 of the aforementioned data protection law, you have the right to access, amend, correct and delete your personal data.
To exercise this right, you should contact: Vacances Bleues – BP217 – 13431 Marseille cedex 06.
SETTLEMENT OF DISPUTES
You may make an official complaint to VACANCES BLEUES in the event that it fails to perform its contractual obligations, or performs them inadequately. To do so, you must send a registered letter with proof of receipt to the address shown above no later than 15 days after your stay or journey. The Customer Relations Department will reply to all questions of a commercial nature or which relate to the quality of the service provided. Please send your questions by post to: VACANCES BLEUES, Service Relation Clientèle, BP 217, 13431 Marseille cedex 06.
If, after 60 days, you have received no reply to your complaint from VACANCES BLEUES, you may send the complaint to the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman). Contact information and details of the procedure can be found online at www.mtv.travel.
Alternatively, in the case of stays booked online, you may also submit your dispute with Vacances Bleues Voyager Autrement to the European Commission’s official website for Online Dispute Resolution: http://ec.europa.eu/odr.