FAQ - Frequently asked questions Provinces Opéra

You can consult our opening times, emails and telephone contacts in the “Practical Info” and “Contact” sections of our website.

You can also contact Vacances Bleues for more information:

The Vacances Bleues head office is located at 32, rue Edmond Rostand -13006 Marseille and is open Monday to Friday from 9am to 5pm.

You can contact the reservations department by telephone on +33 4 91 00 96 48 (free call) from Monday to Friday, 8:30 a.m. to 6:30 p.m. and Saturday, 9 a.m. to 5 p.m.

The Agence Parisienne is located near La Villa Modigiliani - 11 Bis Rue Delambre, 75014 Paris and is open Monday to Friday from 9am to 12:30pm and from 1:30pm to 6pm (July-August from 9:30am to 12:30pm and from 1:30pm to 5:30pm).

A contact form is available here or on our website www.vacancesbleues.fr  in the Contact section at the bottom of the Vacances Bleues website.

You can also contact the VB team by e-mail at the addresses below:

• Information & Reservations: infovb@vacancesbleues.fr
• Customer Service: relationclients@vacancesbleues.fr
• Group requests: groupe@vacancesbleues.fr
• Seminar request: contact@vacancesbleues-business.fr
• CSE Managers: contactce@vacancesbleues.fr
• Distribution / TO: serviceto@vacancesbleues.fr
• Mutual insurance companies, pension funds, partners: infovb@vacancesbleues.fr
• Employment: recrutement@vacancesbleues.fr
• Press: vacancesbleues@open2europe.com

The pre-checkin is accessible from your Vacances Bleues customer account in the “Reservations” section. In just a few clicks, you can provide us with all the information we need to prepare your stay on site. It is available directly after your reservation, and will make your arrival easier by saving you waiting time at the reception desk of your vacation destination.

Our site is totally secure and equipped with the Paybox Verifone secure payment system. All payments on the site are made on an SSL encrypted page (https). We do not store any bank details.

In order to progress and improve our services, we attach great importance to customer satisfaction. Tripadvisor, the number 1 reference for customer reviews in the tourism sector, has become our benchmark. You can find these reviews directly on the Tripadvisor website.

If you no longer have access to your customer account, please reset your password in your personal space by clicking on “forgotten password” and then follow the steps indicated. If the problem persists, please contact us via the “Contact” section of our website.

Booking on our site guarantees you lower prices, exclusive offers and flexible conditions. You benefit from personalized service and avoid intermediary commission fees, which saves you money.

To cancel or modify your reservation, you must notify Vacances Bleues (VB) by any written means that allows us to acknowledge receipt. The day of receipt of the cancellation by VB and the first day of the trip or stay are included in the time limit. Any request for modification or cancellation received on a Saturday, Sunday, public holiday or after 5 p.m. will be considered to have been received on the next working day. Modification of the Tour is understood to mean any change made after confirmation of the booking, concerning in particular the number of people, the services booked, the dates and/or duration, or the destination. Any request for modification will be treated as a cancellation.

For further information, please refer to the “Terms and Conditions” section of our website.

Any cancellation by the holidaymaker prior to departure will result in the application of the following scale of charges applicable to the total amount of the trip (excluding any booking and insurance fees, which remain the property of VB).

- From the day of booking to 46 days before the start of the trip: €30 cancellation handling fee per booking;

- From 45 to 31 days before start of trip: 10%;

- 30 to 21 days before start of trip: 30%;

- From 20 to 8 days before start of trip: 50%;

- From 7 days before the start of the trip or in the event of no-show on the day of arrival: 100%.

For non-cancellable, non-refundable bookings, 100% cancellation charge will be applied upon confirmation of the booking.

For stays in France at flexible hotel rates (accommodation only without meals, or with breakfast and/or meals in addition) of less than or equal to 4 nights, cancellation fees corresponding to the first night will be applied from 48 hours before arrival (12 hours) and 100% fees in the event of a No Show.

We reserve the right to immediately offer for sale, without notice, any rooms vacated as a result of no-shows or cancellations, notwithstanding any penalties applied, which will be automatically forfeited to VB.

In the event of late arrival, the customer must notify the site reception as soon as possible.

For stays including additional services (Spa, excursions, etc.), the total amount of these package services is retained.

See the “CGV / CGU” section of our website for more information.

If you can't find your reservation in your customer account, here are a few steps to follow:

Check Details: Make sure you're logged in with the right account and that you've used the same information (e-mail address, phone number, date of stay) as when you booked.

Check your e-mail for booking confirmation. It's possible that your booking was made with another account or that it has landed in your spam folder.

If you still can't find your booking, please contact our Customer Service department on +33 (0)4 91 00 96 48.

We accept the following credit cards: Visa, Eurocard/Mastercard, American Express and CB.

If you book through our reservations department on + 33 4 91 00 96 48, we also offer you the possibility of paying for your stay : 

• By bank or postal cheque or money order (no card money orders) made payable to Vacances Bleues (All cheques or money orders, even if accompanied by a letter, must include your contract/reservation number on the back).
• ANCV vacation vouchers (We recommend secure delivery by registered mail A/R or Chronopost only. Payments by declared-value mail are refused).
• CADHOC checks, CADO checks or CADO card
• Vacances Bleues gift vouchers
• In cash only at our Paris branch, up to the legal limit of €1,000.
• Payment in 3 or 4 instalments with ALMA These payments must be sent to the following address: Vacances Bleues CS 40217 13431 Marseille cedex 06

Our site is totally secure and equipped with the Paybox Verifone secure payment system. All payments on the site are made on an SSL encrypted page (https). We do not store any bank details.

Booking on our site guarantees you lower prices, exclusive offers and flexible conditions. You benefit from personalized service and avoid intermediary commission fees, which saves you money.

A deposit will be requested at the time of booking. The balance must be paid no later than 45 days before the start of your stay, failing which we may dispose of your room in accordance with our terms and conditions of sale.

For last-minute bookings (less than 45 days before the departure date), the total cost of your stay must be paid in full at the time of booking. For bookings with a non-cancellable, non-refundable rate, full prepayment must be made at the time of booking confirmation. Bookings lasting less than 4 days are subject to specific payment and cancellation conditions, which will be indicated on the option or booking confirmation.

Are you going as a group? An initial deposit will be required on signing the contract, a second 2 months after signing the contract and no later than 120 days before the start of your stay. The balance must be paid no later than 30 days before the start of your stay.

If you are organizing a seminar: A deposit is required on booking and the balance on receipt of the invoice.

You can use your credit note by calling +33 4 91 04 96 48 at the time of booking

You can redeem your gift voucher online at the payment stage of your stay. Simply enter the voucher code and validate. You can also specify it at the time of booking by calling +33 4 91 04 96 48.

You can submit your request using this form (+ link to come), by telephone to an advisor on +33 4 91 04 96 48, or by e-mail to infovb@vacancesbleues.fr.

To do so, please consult this page. On receipt of your payment, we'll send you a personalized gift voucher for the value of your order, valid for 18 months.
You can send your payment to:
Vacances Bleues
CS 40217
13431 Marseille cedex 06

You can request an invoice directly from our reception upon departure.

It is not possible to claim back VAT due to the special tax regime to which the Vacances Bleues Group is subject, i.e. the tax regime for travel agencies known as the profit margin.

You can book directly on our website.

You can also book :

• On the www.vacancesbleues.fr website.
• By contacting our reservations department on +33 4 91 00 96 48. Our advisors will be happy to help you Monday to Friday from 8.30am to 6.30pm and Saturday from 9am to 5pm, and will be able to guide you if the desired location or dates are no longer available.
• Directly with Vacances Bleues establishments

Booking confirmation is sent automatically by e-mail, after payment of the deposit or balance, depending on the date you book.

If you have not received your confirmation, please check that it is not in your SPAM folder.

If you don't have an e-mail address, we can exceptionally send you your confirmation by post (except for web bookings).

In the event of a problem, you can ask to be contacted again, or call us directly on +33 4 91 00 96 48.

The Vacances Bleues group guarantees you the best possible price on its offers. All promotions to which you are entitled are applied automatically when booking online or by telephone. If you have received a specific promotional code as part of our loyalty program, you can enter it in the promotional code field when booking online. If you benefit from a partner discount thanks to your CSE, pension fund or mutual insurance company, you can enter your code in the partner code field when booking.

Reservations can only be made by adults over the age of majority. Please indicate your date of birth. All stays in our establishment must include at least one adult among the participants.

You can consult our opening times, emails and telephone contacts in the “Practical Info” and “Contact” sections of our website.

You can also contact Vacances Bleues for more information:
The Vacances Bleues head office is located at 32, rue Edmond Rostand -13006 Marseille and is open Monday to Friday from 9am to 5pm.

You can contact the reservations department by telephone on +33 4 91 00 96 48 (free call) from Monday to Friday, 8:30 a.m. to 6:30 p.m. and Saturday, 9 a.m. to 5 p.m.

Agence Parisienne is located near La Villa Modigiliani - 11 Bis Rue Delambre, 75014 Paris and is open Monday to Friday, 9am to 12:30pm and 1:30pm to 6pm (July-August, 9:30am to 12:30pm and 1:30pm to 5:30pm).

A contact form is available here or from www.vacancesbleues.fr in the Contact section at the bottom of the Vacances Bleues website.

You can also contact the VB team by e-mail at the addresses below:

Information & Reservations: infovb@vacancesbleues.fr

Customer Service: relationclients@vacancesbleues.fr

Group requests: groupe@vacancesbleues.fr

Seminar request: contact@vacancesbleues-business.fr

CSE Managers: contactce@vacancesbleues.fr

Distribution / TO: serviceto@vacancesbleues.fr

Responsible for mutual insurance companies, pension funds, partners:  infovb@vacancesbleues.fr

Employment: recrutement@vacancesbleues.fr

Press: vacancesbleues@open2europe.com

You must present your confirmation of stay, which you received by e-mail or post when you booked your stay, at the reception desk of our exceptional site. If you have completed an online pre-check before your arrival, simply go to reception to collect your key. You can access the online pre-check by clicking here (+ link to come).

The pre-checkin is accessible from your Vacances Bleues customer account in the “Reservations” section. In just a few clicks, you can provide us with all the information we need to prepare your stay on site. It is available directly after your reservation, and will make your arrival easier by saving you waiting time at the reception desk of your vacation destination.

If you can't find your reservation in your customer account, here are a few steps to follow:

Check Details: Make sure you're logged in with the right account and that you've used the same information (e-mail address, phone number, date of stay) as when you booked.

Check your e-mails to find the booking confirmation. It's possible that your booking was made with another account or that it has landed in your spam folder.

If you still can't find your booking, please contact our Customer Service department on +33 (0)4 91 00 96 48.

If you have any problems booking online or paying for your stay, you can call our establishment on the number provided in the “Contact” section or call +33 4 91 00 96 48.

Due to the economic climate and high inflation, the Vacances Bleues group reserves the right to revise its prices during the year. If you have already purchased your holiday, the price will not be modified.

If you no longer have access to your customer account, please reset your password in your customer area by clicking on “forgotten password” and then follow the steps indicated. If the problem persists, please contact us via the “Contact” section of our website.

To cancel or modify your reservation, you must notify Vacances Bleues (VB) by any written means that allows us to acknowledge receipt. The day of receipt of the cancellation by VB and the first day of the trip or stay are included in the time limit. Any request for modification or cancellation received on a Saturday, Sunday, public holiday or after 5 p.m. will be considered to have been received on the next working day. Modification of the Tour is understood to mean any change made after confirmation of the booking, concerning in particular the number of people, the services booked, the dates and/or duration, or the destination. Any request for modification will be treated as a cancellation.

For further information, please refer to the “Terms and Conditions” section of our website.

Any cancellation by the holidaymaker before departure will result in the application of the following scale of charges applicable to the total amount of the trip (excluding any booking and insurance fees, which remain the property of VB).

• From the day of booking to 46 days before the start of the trip: €30 cancellation handling fee per file;
• From 45 to 31 days before trip start date: 10%;
• From 30 to 21 days before start of trip: 30%;
• From 20 to 8 days before start of trip: 50%;
• From 7 days before the start of the trip or in the event of no-show on the day of arrival: 100%.

For non-cancellable, non-refundable bookings, 100% cancellation charge will be applied upon confirmation of the booking.

For stays in France at flexible hotel rates (accommodation only without meals, or with breakfast and/or meals in addition) of less than or equal to 4 nights, cancellation fees corresponding to the first night will be applied from 48 hours before arrival (12 hours) and 100% fees in the event of a No Show.

We reserve the right to immediately offer for sale, without notice, any rooms vacated as a result of no-shows or cancellations, notwithstanding any penalties applied, which will be automatically forfeited to VB.

In the event of late arrival, the customer must notify the site reception as soon as possible.

For stays including additional services (Spa, excursions, etc.), the total amount of these package services is retained.

See the “CGV / CGU” section of our website for further information.

A comprehensive insurance policy is offered at the time of booking (amounting to 5% of the price of the stay).

This insurance is not available in all Vacances Bleues establishments.
The establishments that do offer it are:

• Les Jardins de l'Atlantique
• Le Plein Sud
• Les Horizons du Lac
• Hotel Delcloy
• Hotel Villa Caroline
• Hôtel Le Balmoral
• Le Méditerranée
• Les Alpes d'Azur
• Lou Castel
• Le domaine de Château Laval
• Les Jardins d'Arvor
• La Villa Régina
• Les Coteaux de Jonzac
• Le Domaine de l'Agréou
• Orhoitza
• Les Karellis / Arc en ciel
• Les Chalets du Prariand

Multi-risk insurance includes Cancellation, Baggage Damage, Late Arrival, Traveler Assistance, Vehicle Assistance, Trip Interruption and Resort Civil Liability coverage, as well as coverage for epidemics and pandemics. Cancellation cover allows, within the limits and according to the conditions set out in the Multirisk insurance, the reimbursement of sums retained by VB, with the exception of the amount of the booking fees and the amount of the subscription to Multirisk insurance cover. The Vacationer has a 30-day cooling-off period from the date of subscription, in the case of multiple insurance policies and provided that no claim has been reported. After this period, the subscription is final and cannot be reimbursed. If the holidaymaker is not already covered by a personal insurance policy, we strongly recommend that you take out these policies.

Download the detailed terms and conditions of insurance by clicking here (+link) or go to your dedicated website:  vacancesbleues.assurinco.com

To cancel or modify your reservation, you must inform Vacances Bleues (VB) of your request by any written means that allows us to acknowledge receipt. You can send your request either by e-mail to infovb@vacancesbleues.fr or by post to :
Vacances Bleues
CS 40217
13431 Marseille cedex 06, France

The day of receipt of the cancellation by VB and the first day of the trip or stay are included in the time limit. Any request for modification or cancellation received on a Saturday, Sunday, public holiday or after 5 p.m. will be deemed to have been received on the next working day. Modification of the Tour is understood to mean any change made after confirmation of the booking, concerning in particular the number of people, the services booked, the dates and/or duration, or the destination. Any request for modification will be treated as a cancellation.

For further information, please refer to the “Terms and Conditions” section of our website.

Refunds will be made within 15 days by bank transfer, credit card or cheque. If you live abroad, refunds will be made by bank transfer only.

Late purchase is only possible if the following two cumulative conditions are met:
1/ the time between booking the trip and taking out the insurance is less than or equal to 14 days
2/ departure is more than 30 days away.
Conditions and guarantees can be consulted on the www.vacancesbleues.fr website.
VB reminds the Vacationer to report any claim to the insurer as soon as it occurs, and at the latest within 2 working days for Baggage cover, and within 5 working days in all other cases.

We do not offer special diets, but upon request during your stay, we can provide an alternative meal (without special standards).

Pets accompanying people with reduced mobility are welcome without restriction. In our hotels, clubs and residences in France, we welcome small pets (dogs and cats) weighing less than 8kg, with the exception of category 1 and 2 dogs considered dangerous. You must specify this at the time of booking, as we only accept one pet per accommodation and only in certain room categories. A supplement will be charged per night. Dogs must be kept on a leash in common areas. For reasons of hygiene, they are not allowed in the restaurant or around the swimming pools.

Information on how to get to our establishments can be found in the “Practical info” section of our website, or on the welcome card enclosed with your confirmation of stay.

Not all Vacances Bleues Group establishments have electric charging stations. However, here are a few sites that do offer this service :

• Le Grand Large (2)
• Les Coteaux de Jonzac (4)
• La Villa Marlioz (1)
• Plein Sud (2)
• Horizon du Lac (2)
• Domaine de l'Agréou (2)

You can check arrival and departure times on our website in the “Practical info” section.

As the spa is a place of relaxation and calm, children are welcome accompanied by an adult, sometimes at dedicated times. Full details can be found on the Relaxation or Activities page of our website.

Yes, you just need to specify your requirements when booking, as quantities may be limited depending on the period of your stay.

Most Vacances Bleues Group establishments have PRM access and rooms.  Our advisors will be happy to give you details of your chosen destination by telephone on +33 4 91 00 96 48.

We advise you to contact reception.

We advise you to contact or go directly to the reception of our establishment to manage your problem as well as possible and contact other people if necessary.

In the event of a problem at a distance, you can contact us by telephone or email via the “Practical Info” section of the hotel page. If you encounter a problem during your stay, you can also come and see us at reception for assistance.

Each Vacances Bleues hotel and club has its own catering service, offering a variety of services such as breakfasts, buffets... (see the “Restaurant & Bar” section of our website). However, not all rental residences offer this type of service.

In order to progress and improve our services, we attach great importance to customer satisfaction. Tripadvisor, the number 1 reference for customer reviews in the tourism sector, has become our benchmark. You can find these reviews directly on the Tripadvisor website.

Close to our customers and concerned about their well-being, we read every comment carefully. Whether positive, neutral or negative, your feedback is invaluable in guiding our decisions and encouraging us to move forward.

Every week, we take stock of the situation at every level of the company, to ensure that our customers' comments are taken into account effectively and across the board: from staff members to site managers and general management.

We welcome any suggestions, comments or criticisms you may have. You can send them to us at relationclients@vacancesbleues.fr

Complaints must be brought to the attention of Vacances Bleues within 30 days of the end of your stay, by registered letter with return receipt, addressed to Vacances Bleues, Service Relation Clients, CS 40217, 13431 Marseille cedex 06.

You can subscribe/unsubscribe to the newsletter when creating your customer account on the website or by contacting the reservations department. You can unsubscribe at any time by sending us a request by e-mail to donneespersonnelles@vacancesbleues.fr

On simple request to donneespersonnelles@vacancesbleues.fr, you have the right to access, modify, rectify and delete any personal information concerning you in accordance with the French Data Protection Act of January 6, 1978 & RGPD.
Find out more about our data policy

When you book on the website, the “Identification” step allows you to create your customer account by entering your e-mail address and password.

You can log in to your account from the “customer account” area in the top right-hand corner of the site, using the e-mail address and password you entered when creating your account. If you've forgotten your password, you can regenerate it using the “forgotten password” function, which will send a reset message to your mailbox.
If you have any problems, please contact our reservations department on +33 4 91 00 96 48.

You can request a catalog from your hotel reception or receive a paper brochure by calling +33 4 91 00 96 48, or by sending an e-mail to  infovb@vacancesbleues.fr or by post to the following address:
Vacances Bleues
CS 40217
13431 Marseille cedex 06
You can also consult all our brochures on line, on the Vacances Bleues website, in the Vacances Bleues section, then Our catalogs.

Registration for the loyalty program is done automatically via our database. This database enables us to analyze your status and grant you the resulting benefits.

The Vacances Bleues group's establishments are benefiting from a new loyalty program: Le Cercle Bleu. Based on a points system, Le Cercle Bleu rewards your loyalty and allows you to benefit from advantages before, during and after your stay.
The more you come, the better you come back: go on vacation and collect points to quickly climb the ladder.

To earn points, you can:

• Book a stay with us
• Sponsor a friend
• Leave a review
• Earn points on your birthday

Le Cercle Bleu de Vacances Bleues propose 4 statuts :

• Le Cercle Bleu Turquoise (level 1)
• Le Cercle Bleu Ciel (level 2)
• Cercle Bleu Azur (level 3)
• Le Cercle Bleu Roi (level 4)

The more points you accumulate, the more advantages you'll enjoy, such as early-bird discounts, upgrades on arrival, surprise gifts, reduced rates with our partners, gift vouchers for staying at our hotel, personalized welcome and attention during your stay...

To find out about your status, your number of points and your benefits, simply go to your customer account.

No, there are no fees either for registering or for using the loyalty program. It's free.

The Vacances Bleues group offers you the opportunity to sponsor a friend. Together, you'll enjoy a discount to be confirmed on your next stays (offer subject to conditions).
To find out more,, click here!

If your Works Council, a Social and Economic Committee or a local authority is a Vacances Bleues partner, you will receive a discount in the form of a code. This code is to be entered in capital letters at the time of booking in the “Partner Code” space provided in the “Do you have a code?” section. You can also use this code when booking by telephone.

If you are in charge of your Works Council, a Social and Economic Committee or a local authority, please do not hesitate to contact the sales manager directly: contactce@vacancesbleues.fr

Vacances Bleues offers various formulas: individual bookings, individual bookings with Works Council, a Social and Economic Committee or a local authority, bookings via theWorks Council, with or without an allotment.

Vacances Bleues will help you choose the formula best suited to your Works Council, a Social and Economic Committee or a local authority.

You can benefit from a discount of up to -15% on our establishment. This exclusive discount may be combined with other current offers.

In terms of sustainable development, we are developing a corporate social responsibility strategy that enables us to make social, environmental and economic commitments.

Our commitments are based on 4 pillars echoing some of the United Nations' SDGs (Sustainable Development Goals):

• Move towards regenerative tourism by reducing the impact of our activities
• Offering a human, inclusive customer experience based on sincere bonds
• Be a benchmark employer
• To find out more about our actions, click here

To reduce our overall impact, we give priority to short supply chains. In each establishment, we choose to showcase 5 to 10 products from producers located less than 150 km away. We also offer a vegetarian alternative for customers who prefer it.

Our establishment may not be adapted, or may be only partially adapted, for people with reduced mobility. In order to ensure the comfort and safety of all participants, persons with reduced mobility must provide the Vacances Bleues group with essential information about their disability prior to registration, so that assistance can be provided and the holiday adapted to their specific needs. For safety reasons, Vacances Bleues reserves the right to refuse to accept a booking for a location it deems inaccessible, without this refusal constituting a refusal to sell.

Groups of 15 adults or more are welcome (no minimum for seminars with room rental).

Yes, it's even possible to go as far as privatization, depending on the scale of the event. Contact the Vacances Bleues sales team to refine your project: contact@vacancesbleues-business.fr

No, because we already have a catering service for groups.

The advantages are numerous: you benefit from preferential rates and customized organization, especially for excursions. Meals include wine and a welcome cocktail. One complimentary meal for every 20 paying guests.

For groups, please send a request to: groupe@vacancesbleues.fr

For seminars, events or privatizations, simply send an e-mail to contact@vacancesbleues-business.fr

Yes, a multi-risk insurance policy is offered at the time of booking for 5% of the total price of the stay (invoiced for the entire group, excluding insurance premium, booking fees and tourist tax). It gives you optimum coverage before, during and after your stay. These guarantees give you peace of mind and comfort, so you can travel with a light mind!
Comprehensive insurance must be taken out when you book your holiday, or within 14 days of the booking date (if the departure date is more than 30 days from the booking date).
Download the detailed terms and conditions of insurance by clicking here, or visit our dedicated website vacancesbleues.assurinco.com​​​​​​​

For inquiries from abroad, visit our dedicated website: https://www.vacancesbleues-voyages.fr/